Delivery & Returns

UK Customers

All hats are dispatched within 5 working days (Mon – Fri) from payment of an order. We will try to help if you need your hat earlier than this but please do email first to check before placing your order.

Please ensure that you give us enough time to make, dispatch and deliver your goods.

Delivery using our UK Recorded Service costs £3.65 for all size hats. We cannot be held responsible for delays in delivery when using Royal Mail Recorded as this is a first class system but simply means your item is signed for when you receive.  It is trackable only from point A, dispatch address and Point B delivery address.  It is not trackable throughout the postal service.

Delivery using our UK Special Delivery Service costs £6.50. Special delivery will not speed up our manufacture time BUT will ensure that Royal Mail deliver the day after we post your hat. Special Delivery guarantees that your hat is received before 1pm the day after we post it.  This can be delayed by a day or so if sending to the Scottish Highlands.

International Customers

All International orders are dispatched with 5 days.  Royal Mail can take from 10 – 28 days to deliver overseas subject to each country’s postal system and customs. If you need your fascinator hat for a specific date, please let us know and we can advise regarding delivery timeframes and options for upgrading to a courier.

European delivery costs £11.00 per item using the Royal Mail International Signed For service.

United States and Canada and other Countries cost £14.00 per item using the Royal Mail International Signed For service

We cannot be held responsible for delays in delivery. Please ensure that you give us enough time to make, dispatch and deliver your goods. It is advisable that you let us know if your goods are needed for a special date so that potential problems can be prevented.

Packaging

All our hats are sent in new sturdy cardboard boxes wrapped in tissue paper.  We fit out hats snugly into the boxes so that your hat will ‘hug’ the sides.  After many years of posting hats all over the world we have found that not packing the hat in tight allows the hat to roll around and feathers to be broken when the boxes are handled by the busy postal services.  We will never squash your hat in the box and all our hats are of course tagged, so that you can be assured your product is new and made especially for you.

All our parcels are labeled with the relevent custom and tracking stickers. An invoice is always placed on the front of the box but only shows your name & address, for Custom purposes.

Returns

We no longer accept return due to an item not matching your outfit, being the wrong size or unsuitable.  This is because we custom make your hat for you using your satin and feather choice. As we offer a free sample service there should be no problems with colour matching.  The sizes of all our hats are shown and the gallery shows the size on a human sized head.

Faulty and Damaged Goods

All of our products are carefully handcrafted to a very high standard and we use stringent quality assurance procedures throughout production and prior to dispatch to ensure continual high standards are maintained, so it is extremely unlikely you would receive a faulty product. However, if your goods arrive damaged please do email within 24 hours of receipt and prior to the required date. All damaged or faulty goods must be returned to us within 7 days of postal receipt. All verified faulty goods will be replaced and we will also pay for the return postage and send your new hat out to you by Special Delivery