I Need My Order Sooner That The Delivery Time Stated.
Please email before ordering to check that we can create and dispatch in time. Our work takes around 4 working days normally BUT if we are busy this could extend up to 10 working days. PAYING FOR GUARANTEED NEXT-DAY DELIVERY DOES NOT SPEED UP CREATING YOUR ITEM. YOU ARE JUST PAYING ROYAL MAIL TO DELIVER THE DAY AFTER I SEND THE FASCINATOR.
I normally place a note on the front page of the website if we need to extend orders past 4 working days so do look out for this
Can I Order By Telephone?
We are happy to take your order over the telephone 07804 633928 and would start your order as soon as payment made.
What Payment Methods Do You Accept And Is It Safe To Use My Credit Card Online?
We accept all major credit and debit cards and paypal. All transactions are processed on our secure server.
We do not accept cash, cheque or postal order payments.
Problems With Payment – I Am Struggling With Processing My Order.
If you are having trouble placing your order, please telephone 07804 633928 or email [email protected] and we’ll try to resolve this for you immediately.
Are My Personal Details Safe?
Yes, we promise to keep your personal details safe and will not pass them on to third parties or send you any spam. Ever.
Does The Price Include Vat And Tax?
Yes, all prices shown include VAT. However, we are based in the UK so you may be asked to pay import duty by your country’s customs department if you are not in the UK. This is a rare occurrence and tends to be in the USA when a spot check is made. Your delivery agent would ask for import duty to be paid before delivery if they were going to do, so don’t panic!
I Have A Discount Code, Where Do I Apply This To My Order?
When you view your basket, at the bottom left there is a space to enter your code. Click ‘Apply coupon’ and the price will automatically adjust. If you are applying a code for free shipping, please note that this discount will show at a later stage when you select your shipping option.
How Will I Know If You Have Received My Order?
You will receive an order confirmation by email when we have received your order.
I Need My Order Sooner That The Delivery Time Stated.
Please email before ordering to check we can create and dispatch in time. Our work takes around 4 working days normally BUT if we are busy this could extend up to 10 working days. PAYING FOR GUARANTEED NEXT-DAY DELIVERY DOES NOT SPEED UP CREATING YOUR ITEM. YOU ARE JUST PAYING ROYAL MAIL TO DELIVER THE DAY AFTER I SEND THE FASCINATOR.
I normally place a note on the front page of the website if we need to extend orders past 4 working days.
How Much Will Delivery Of My Order Cost?
Delivery charges are as follows and are on top of the cost of your fascinator:
- UK first class signed for delivery: £6.50
- UK Express Delivery: £8.50 (does not speed up creating your order)
- Overseas International signed for delivery: £27
Do I Need To Sign For My Order?
Yes, you do need to sign for your order. If you’re not home when the package is delivered the courier company will leave a card for you to contact them directly to arrange for re-delivery at an appropriate time
How Can I Track My Order?
You will receive a separate email from us with a royal mail or Interparcel tracking number. You can track your Royal Mail parcel at https://www.royalmail.com/track-your-item
If we have used a courier please email us and we will track your parcel.
Which Countries Do You Deliver To?
We ship to all countries worldwide.
How Will You Package My Fascinator?
You will receive your item in acid-free tissue paper. This is then placed in a protective cardboard box, marked as ‘Fragile’ and your printed invoice is placed in a clear sealed envelope on the front of the box. Fortunately, damage during the delivery process is a very rare occurrence, if you discover damage to the hat upon opening the box please contact us before removing our store tag.
What Is Your Return Policy
As all pieces are made to order we do not have a returns policy.
How Do I Choose The Hat In The Image Shown On The Website?
Each of the colours we can create your fascinator in are listed underneath the image i.e. Base Colour: Navy Blue. The first dropdown box on gives you the option to select the main colour group so select Navy Blue. Next, a second dropdown box will appear which gives you the option to choose from all the feather colours for the highlight feathers you can choose from.
If you wanted the fascinator all in Navy you would choose Navy blue as both the base colour and the highlight feather. However, if you wanted a fascinator in Navy blue and a highlight of Red you would choose Red from the second drop-down box.
I’ve Seen Something Online But Not In Your Webshop, How Can I Find It?
We try to show everything we have made or can make on our webshop, however, if there’s something you can’t find, please email [email protected] and we’ll try to make it available for you.
I Need Help Choosing The Colour Of My Hat?
No problem, simply phone 07804 633928 or email [email protected] and we can help you select the perfect colours to co-ordinate with your outfit. We can also send out satin colour swatches for your approval.
I Can’t Find The Colour I Want In The Dropdown List?
We stock a wide range of satin colours however sometimes we have discontinued satins of which we have a small amount of stock so can usually find enough for one fascinator. Just email a colour swatch to me and I will see if I can match.
Can I Visit Your Shop?
As my workshop is based at my home I do not have a shop which you can visit however we can work with you via email or telephone.
I Have An Idea For A Fascinator
We always welcome new ideas and would be more than happy to discuss any bespoke fascinators however we pride ourselves on not copying other Milliners’ work. If you have a photo of a fascinator you like we can start the conversation from there!
Can I Borrow Or Rent A Fascinator?
We don’t currently work with bloggers or lend pieces for photo shoots. We don’t rent pieces out as we create to order.
Any Other Questions…
If you have a question that is not answered here then please email [email protected] or call us on 07804 633928
